Terms of Service

1. Acceptance of Terms

By accessing or using the Zen HR system, users agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between the user and Sigma2k regarding the use of our ERP platform.

2. Service Description

2.1 Platform Scope

Zen HR provides a comprehensive enterprise resource management solution designed to streamline organizational operations, including:

  • Financial management
  • Human resources tracking
  • Supply chain coordination
  • Project management
  • Reporting and analytics

2.2 Service Levels

  • Standard subscription tiers with varying feature sets
  • Customizable enterprise solutions
  • Continuous system updates and improvements

3. User Responsibilities

3.1 Account Management

Users agree to:

  • Maintain accurate account information
  • Protect login credentials
  • Ensure authorized and appropriate system use
  • Immediately report any suspected unauthorized access

3.2 Acceptable Use

Prohibited activities include:

  • Attempting unauthorized system access
  • Sharing login credentials
  • Interfering with system performance
  • Introducing malicious code or security threats
  • Violating intellectual property rights
  • Using the platform for illegal or unethical purposes

4. Subscription and Pricing

4.1 Billing Terms

  • Subscription fees are charged on a monthly or annual basis
  • Pricing varies based on selected tier and organizational requirements
  • Prorated billing for mid-term plan changes
  • Automatic renewal with option for cancellation

4.2 Payment Conditions

  • Payment is required before service activation
  • Late payments may result in service suspension
  • No refunds for partial billing periods
  • Taxes and additional fees may apply

5. Data Ownership and Intellectual Property

5.1 User Data

  • Users retain ownership of their organizational data
  • Sigma2k provides data storage and processing services
  • Users grant a limited license for platform functionality

5.2 Sigma2k Intellectual Property

  • Platform design, code, and features are Sigma2k property
  • Users receive a non-transferable, non-exclusive usage license
  • Reverse engineering or reproduction is strictly prohibited

6. Warranties and Limitations

6.1 Service Guarantees

  • Best-effort system availability
  • 99.9% uptime commitment
  • Regular maintenance windows
  • Performance optimization

6.2 Liability Limitations

  • No direct liability for consequential damages
  • Maximum liability limited to subscription fees
  • No guarantee of absolute data security
  • Users responsible for data backups

7. Confidentiality

7.1 Information Protection

  • Sigma2k maintains strict confidentiality protocols
  • User data processed according to privacy policy
  • Advanced encryption and security measures implemented

7.2 Disclosure Requirements

Sigma2k may disclose information:

  • As required by legal processes
  • To protect company or user rights
  • To prevent fraudulent activities

8. Termination

8.1 User Termination Rights

  • Users may cancel subscription at any time
  • Pro-rated refunds may be available
  • Complete data export provided before account closure

8.2 Sigma2k Termination Rights

Sigma2k reserves the right to terminate accounts:

  • For violation of terms of service
  • Suspected fraudulent activity
  • Non-payment of subscription fees
  • System abuse or security risks

9. Dispute Resolution

9.1 Governing Law

  • Terms governed by Singapore laws
  • Exclusive jurisdiction in Singapore

9.2 Arbitration

  • Disputes resolved through binding arbitration
  • Conducted by mutually agreed arbitration service
  • Costs shared equally between parties

10. Changes to Terms

  • Sigma2k may modify terms periodically
  • Users notified of significant changes
  • Continued use implies acceptance of updated terms

11. Contact Information

For inquiries or concerns: